API Webhooks For Social Listening Integration Into Your System

Staying ahead of conversations on social media about your brand, industry trends, and competitor activities is crucial. Our cutting-edge social listening platform is designed to deliver real-time alerts from major social networks like Reddit, LinkedIn, Hacker News, X (Twitter), Quora, and Facebook, directly to you. With our API webhooks integration, you can seamlessly automate these insights directly into your workflows, ensuring you never miss a beat.

API Webhooks

Seamless API Webhooks Integration

Our API webhooks are designed for easy integration with your existing systems, whether that’s your CRM, analytics tools, customer support platforms, or custom applications. Our documentation is simple and designed to get you up and running with minimal setup time.

We will send a JSON encoded POST HTTP request to the URL you specify, every time a new keyword is detected.

You will need to read the body of the HTTP request. This body is formatted as JSON. Here is an example for keywords monitoring:

{
    "platform": "reddit",
    "query": "Keywords: vllm",
    "datetime": "19 Jan 24 05:52 UTC",
    "link": "https://www.reddit.com/r/LocalLLaMA/comments/19934kd/sglang_new/kijvtk5/",
    "author": "lmzoo",
    "content": "sglang runtime has a different architecture on the higher-level part with vllm.",
    "sentiment": "neutral"
}

And here is an example for conversation tracking:

{
    "platform": "reddit",
    "conversation_url": "https://www.reddit.com/r/LocalLLaMA/comments/19934kd/sglang_new_llm_inference_runtime_by_lmsysorg_25x/",
    "datetime": "19 Jan 24 05:52 UTC",
    "link": "https://www.reddit.com/r/LocalLLaMA/comments/19934kd/sglang_new/kijvtk5/",
    "author": "lmzoo",
    "content": "sglang runtime has a different architecture on the higher-level part with vllm."
}

Real-time Alerts From Reddit, Hacker News, Linkedin, X (Twitter), Quora, and Facebook

Speed matters. As far as social listening is concerned, being the first to know can make all the difference. Our API webhooks provide real-time notifications when your specified keywords are mentioned on social media, or when new comments are made on a conversation you are tracking. This means you can react instantly to conversations relevant to your brand or industry.

Monitor discussions in real-time on Reddit, LinkedIn, Hacker News, X (Twitter), Quora, and Facebook, all from one platform.

Integrate our API Webhooks for Social Listening

Set up API Webhook Set up your webhook URL in your dashboard

Here is how it works:

1. Define the keywords relevant to your brand or industry, that you want to monitor on social media like Reddit, Hacker News, Linkedin, X (Twitter), Quora, or Facebook. You can also define specific conversations that you want to track in particular.
2. Define an API webhook URL in your dashboard for integration in your preferred system.
3. Our platform starts scanning the specified social networks for your keywords, or starts tracking your conversations.
4. Receive automated alerts via API webhooks directly into your systems the moment a match is found.

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Frequently asked questions

What security measures are in place for data shared through webhooks?

Our platform prioritizes security, employing encryption (TLS) to ensure that data transmitted via our webhooks is protected

Are there any limitations on the number of webhooks I can create?

Yes, you can create one webhook per account, but if you create a team each member of the team will be able to create his own webhook. Once your webhook is set up, the number of requests sent through this webhook is unlimited.

What kinds of events can trigger a webhook alert?

A webhook is triggered in real-time everytime a keyword is detected on a social media platform, or a comment is made on a conversation you are tracking

Is the data sent though webhooks truncated or grouped?

No. When we send you notifications by email, the content is sometimes truncated if too large, and several results can be grouped in the same email. When using API webhooks, on the other hand, we only send one result per API call and the content is not truncated.

How can I test the webhook integration before going live?

In your dashboard, when setting up your webhook URL, you can send test webhooks to help you with your integration

Can webhooks be integrated with any CRM or customer support platform?

Yes, every systems that are able to receive custom POST HTTP requests can receive our webhooks

Is technical support available for setting up and troubleshooting webhook integrations?

Absolutely! We offer dedicated technical support for setting up, configuring, and troubleshooting webhook integrations.

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